Support and FAQs
Wired Direct is a digital streaming platform operated by Wired Productions Ltd where you can play high-quality games from the Wired Productions catalogue. After a free trial period, you can purchase 'Wired Ohms' - our virtual currency - to continue enjoying unlimited streaming access to our games.
Yes, you must create an account to access Wired Direct. This allows us to track your trial period, manage your Wired Ohms balance, and provide personalised recommendations based on your gaming preferences.
Wired Direct features titles from the catalogue of Wired Productions titles, including both current releases and classic games from our extensive library. New games are added regularly to keep your gaming experience fresh and exciting.
Wired Direct is accessible through any modern web browser on PC, Mac, tablets, and mobile devices. Specific system requirements and supported browsers are listed in our technical specifications section.
Wired Ohms are the virtual currency used on the Wired Direct platform. You purchase Wired Ohms with real money, which are then used to stream games after your free trial period expires.
Wired Ohms are available in various package sizes through our secure payment system powered by Xsolla. You can purchase them using major credit cards, PayPal, and various other payment methods. All transactions are processed securely through Xsolla's encrypted payment gateway.
Wired Ohms do not expire and will remain in your account indefinitely. You can use them at your own pace without worrying about time limits.
The cost varies by game and is clearly displayed before you begin streaming. Most games cost between 1-5 Wired Ohms per hour of play.
No, Wired Ohms are tied to your individual account and cannot be transferred to other users. This policy helps us maintain account security and prevents fraud.
New users receive a free trial period that allows unlimited access to stream games without purchasing Wired Ohms. Once the trial expires, you'll need to purchase Wired Ohms to continue playing.
Refund requests are handled by Xsolla according to their refund policy. To request a refund, please contact Xsolla support directly through their help system.
We accept all major payment methods through Xsolla, including credit cards (Visa, Mastercard, American Express), PayPal, bank transfers, and various regional payment options depending on your location.
No, Wired Direct does not use automatic subscription billing. You only purchase Wired Ohms when you choose to, giving you complete control over your spending.
Your complete purchase history and current Wired Ohms balance are available in your account dashboard. You can also download transaction receipts for your records.
For all technical support issues, including payment problems, streaming difficulties, or account access issues, please contact Xsolla support directly. They provide comprehensive technical support for all Wired Direct users and can resolve most issues quickly.
Technical support is provided by Xsolla. You can reach them through:
Xsolla Help Center: https://help.xsolla.com/
Submit a support ticket through your Xsolla account
Live chat support (when available)
When contacting support, please include:
Your Wired Direct username
Description of the issue you're experiencing
Your browser type and version
Any error messages you've received
Screenshots if applicable
As a UK consumer, you have important rights under the Consumer Rights Act 2015:
For Digital Content (Wired Ohms):
Digital content must be of satisfactory quality and fit for purpose
If there's a fault with your purchase, you're entitled to a repair, replacement, or refund
You have up to 6 months to report faults that existed at the time of purchase
For Services (Streaming):
Services must be carried out with reasonable care and skill
Services must be provided within a reasonable time
If we don't meet these standards, you may be entitled to repeat performance, a price reduction, or refund
Under the Consumer Contracts Regulations, you have 14 days to cancel digital content purchases. However, if you've already started using your Wired Ohms, you may lose the right to a full refund. Contact Xsolla support to discuss your specific situation.
If the Wired Direct streaming service doesn't work as described, you may be entitled to:
Repeat performance (fixing the issue)
A price reduction
A refund if the problem cannot be resolved
Contact Xsolla support to report service issues and discuss appropriate remedies.
Your personal data is protected in accordance with UK GDPR and our Privacy Policy. We only collect data necessary to provide the service and never share your personal information with third parties for marketing purposes without your consent. For full details, see our Privacy Policy at wiredproductions.com/privacy-policy/.
Users must be at least 18 years old to create an account and make purchases. Users under 18 require parental consent and supervision. Parents can create accounts on behalf of minors and supervise their gaming activities.
Wired Direct is operated by Wired Productions Ltd, a UK-registered company:
Company Details:
Legal Name: Wired Productions Ltd
Registered Address: Unit 4 Watford Interchange, Colonial Way, Watford, Herts. WD24 4WP, UK
Contact Email: info@wiredproductions.com
For general enquiries about Wired Productions or feedback about Wired Direct, you can contact us at info@wiredproductions.com. For technical support and billing issues, please contact Xsolla support as they handle all customer service for the platform.
Our full Terms & Conditions are available at wiredproductions.com/terms-conditions/. These terms govern your use of Wired Direct and are incorporated by reference into your service agreement.
This is usually related to internet connection or browser issues. Try:
Refreshing the page
Clearing your browser cache
Checking your internet connection stability
Trying a different browser
If problems persist, contact Xsolla support
If you're having trouble logging in:
Ensure you're using the correct username and password
Try resetting your password
Clear your browser cookies
Contact Xsolla support if you still can't access your account
If you believe your Wired Ohms balance is incorrect:
Check your recent transaction history in your account dashboard
Allow up to 24 hours for transactions to be fully processed
Contact Xsolla support with your transaction reference number
Streaming quality depends on your internet connection:
Ensure you have a stable broadband connection (minimum 5 Mbps recommended)
Close other applications that may be using bandwidth
Try connecting your device directly to your router via ethernet cable
If problems persist, contact Xsolla support
We collect only the data necessary to provide the Wired Direct service, including:
Account registration information (username, email, age verification)
Payment information (processed securely by Xsolla)
Usage data (games played, session duration)
Technical data (browser type, IP address for security purposes)
We retain your data only as long as necessary to provide the service or as required by law. You can request deletion of your account and associated data by contacting us at info@wiredproductions.com.
Yes, you can request a copy of the personal data we hold about you. Contact info@wiredproductions.com with your request, and we'll respond within 30 days.
Wired Productions maintains community standards for all users. Behaviour that is not acceptable includes:
Harassment, bullying, or discrimination
Sharing personal information of other users
Cheating or attempting to exploit the platform
Impersonating other users or Wired Productions staff
Engaging in illegal activities
Violations may result in warnings, temporary suspension, or permanent account termination.
To report violations of community rules or inappropriate behaviour, contact community@wiredproductions.com with details of the incident.
Yes, all payment processing is handled by Xsolla using industry-standard encryption and security measures. Wired Productions never stores your credit card or payment information directly.